If you do not accept delivery of your package from UPS within a certain period of time, it will be returned to Premium Bandai. You will then need to pay an additional delivery fee for reshipping.
*Payments for redelivery must be made via credit card or PayPal.
If this takes place, please note that the cost for reshipping directly from Premium Bandai by UPS will be €10 EUR.
If you would like to change the delivery address of an item that has already been shipped, please contact PREMIUM BANDAI Customer Service.
FAQ: See "PREMIUM BANDAI Customer Service"
Note:
・We cannot reship food or other various products.
・The amount of reshipping fees vary depending on what you purchased.
・To change your registered address or phone number, please contact us for reshipping after you have made the necessary changes.
FAQ: See "Changing User Information"
Reshipping Cost:
・There will be an additional fee of €10 EUR for reshipping to the original address.
・There will be an additional fee of €15 EUR for reshipping to a new address.
How to Have an Order Redelivered:
1. Premium Bandai will e-mail you immediately upon receiving the undelivered product.
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2. Please offer the following information using the provided inquiry form and contact us within 30 days of receiving our e-mail.
・The order number.
To change your shipping address, please also provide:
・Name of the recipient
・Shipping address
・Phone number of the recipient
(It is possible that there may be difficulties in shipping products to your requested address. If this happens, we will contact you.)
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3. After the product has been reshipped, Premium Bandai Customer Service will notify you with your new shipment tracking number.
If you have any other questions, please consult PREMIUM BANDAI Customer Service.
FAQ: See ” PREMIUM BANDAI Customer Service”