It is our policy that packaging is for the protection of the products inside. Therefore, for all of our products, we do not replace packaging. Your understanding is greatly appreciated.
If you notice any item damage caused by delivery, please refer to the FAQs section below before consulting the PREMIUM BANDAI Customer Service. If you have inquiries, please contact us by our customer inquiry form.
FAQ: See ”Nonconformity with Item Specifications/Damaged Items/Wrong Items”
FAQ: See ”PREMIUM BANDAI Customer Service”