Should you find the specifications of the product received do not match what you ordered--or should you receive any incorrect items--please provide clear, close-up photos of the defective parts/items.
Please include photos of the front, rear, left, right, top, and bottom of the product along with photos of both the package and packaging. Please send these, together with the order information and a detailed description of the problem, to PREMIUM BANDAI Customer Service within thirty (30) days of receiving the product.
*The photo of the product you saw while placing an order may be that of a prototype. For this reason, the specifications of pre-order items or products not-yet-in-stock are subject to change.
Please keep in mind that the color, shade or texture of the item you see on your screen may differ from those of the product you receive.
※In case of any dispute, PREMIUM BANDAI EU reserves the rights of final and absolute discretion.
FAQ: See "About Damaged Packaging"
FAQ: See ”PREMIUM BANDAI Customer Service”