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We have gathered the most frequently asked questions (FAQ) from our customers.
Please go through FAQ first and see if you can find the answer you are looking for; if not, please contact us via Inquiry Form below.

*For inquiries regarding an order or registered membership information, we will only respond to the registered member due to privacy concerns.
*We try to reply to all emails about our products and services within two business days, but kindly note that it may take us a little longer to research more complex inquiries.
*PREMIUM BANDAI is strictly for individual customers only, and does not offer wholesale accounts.
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    We regret to inform you that PREMIUM BANDAI is not in the position to accept any idea, suggestion or proposal regarding product development, nor could we assist you with forwarding your submission to the relevant department.
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